PRIVACY POLICY

We only collect what we need to keep your little Ninjas safe and ensure a great experience.

OUR COMMITMENT TO YOUR PRIVACY

At Mini Ninja, we respect your privacy and are committed to protecting your personal information.

We only collect information that helps us create a safe, smooth and enjoyable experience for you and your little ninjas.

This policy explains how we collect, use and protect your information when you visit us, make a booking or interact with us online.

Responsible Party:
Mini Ninja is operated by Total Ninja Holdings (Pty) Ltd
Registration Number: K2021/003253/07
Registered Address:46 Leeuwenhof Road, Gardens, Cape Town, 8001, South Africa
info@minininja.com

WHAT WE COLLECT

We may collect the following information:

  • Name and surname
  • Contact details (email address and phone number)
  • Booking and participation details
  • Information provided through forms, surveys or promotions
  • Website usage data (via cookies)

For children, all information is provided by a parent, guardian or authorised adult.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Manage bookings and visits
  • Support a safe and well-run environment
  • Communicate important information (e.g. bookings, updates)
  • Improve our services and customer experience
  • Send occasional news, offers or updates (you can opt out at any time)

WHY WE PROCESS YOUR INFORMATION

We process your personal information based on:

  • Your consent
  • The performance of a booking or service
  • Our legitimate interest in operating and improving our business
  • Legal and safety obligations

We only use your information where it is relevant and necessary.

HOW WE KEEP YOUR INFORMATION SAFE

We take reasonable steps to protect your personal information, including:

  • Secure systems and controlled access
  • Internal processes and staff training
  • Physical, electronic and administrative safeguards

While no system is completely secure, we continuously review and improve how we protect your information.

SHARING YOUR INFORMATION

We do not sell your personal information.

We may share your information with trusted service providers where necessary to operate our business, including:

  • Booking and ticketing systems
  • Payment providers
  • IT and system support services

These providers are required to keep your information secure and confidential.

INTERNATIONAL TRANSFERS

Some of our service providers may store or process data outside of South Africa.

Where this happens, we ensure appropriate safeguards are in place to protect your information.

DATA RETENTION

We only keep personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer period is required by law.

COOKIES

Our website uses cookies to improve your experience.

Cookies help us:

  • Understand how our website is used
  • Improve performance and usability
  • Tailor content to your interests

You can choose to accept or decline cookies through your browser settings.

THIRD-PARTY WEBSITES

Our website may include links to other websites.

Once you leave our site, we do not have control over those websites and are not responsible for how they handle your information.

We recommend reviewing their privacy policies before sharing any personal data.

YOUR RIGHTS (POPIA)

You have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to certain processing
  • Withdraw consent for marketing at any time

To exercise these rights, contact: info@minininja.com

COMPLAINTS

If you believe your information is being handled incorrectly, you have the right to lodge a complaint with:

The Information Regulator (South Africa)
www.justice.gov.za/inforeg

CHILDREN’S INFORMATION

As a family-focused environment, we take extra care with children’s information.

All information relating to children:

  • Is provided by a parent or legal guardian
  • Is used only for operational, safety and service-related purposes

UPDATES TO THIS POLICY

We may update this policy from time to time. Please check this page to stay informed of any changes.

CONTACT US

If you have any questions about this policy or your information, please contact: info@minininja.com